We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 24 hours after receiving your order. You can contact us at email@example.com.
Our store does not accept full refunds on discounted items. We can only offer you replacements at no additional cost if it falls under the below criteria:
- Items are faulty - damaged/broken or soiled upon arrival. Parcels that are lost in transit.
- We do not accept returns or refunds if customer changes their mind after receiving their order(s).
In a special case, we can let you keep the product and issue you a partial refund. Please email us at firstname.lastname@example.org.
Note: Akoya Home Will not be held liable for any lost or misroute parcels. Please ensure that all information you have provided is correct before submitting your order to prevent losses in the mail or other mishaps from happening.